NOVUS Glass Kaitaia – Stellar North Autoglass Ltd
NOVUS Glass® are the leading National Glass Repair team. Our Superior technicians at NOVUS Glass® Kaitaia – Stellar North Autoglass Ltd will prioritise your claim, with a fully comprehensive service to suit your individual needs.
Our seamless service provides you with the advantage of a complete and personalised process with minimum disruption to you. Mobile technicians and preferred Insurance Supplier status keep us at the forefront of our industry.
We’ll take care of it all so you don’t have to.
Reviews
NOVUS Glass - Auckland Westgate
5/14 Northside Drive, Westgate, Auckland
3.9 40 reviews
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Pamela McHardy
★★★★★
3 months ago
WOF failed owing to cracked windscreen I hadn't even noticed. Lovely staff, excellent service
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velvet schwebel
★★★★★
5 months ago
Simply the best customer service, fixed our chipped windscreen no hassale.
The techs are all so friendly and skilled and the ladies on reception are super.
Thankyou for an excellent job -
Takahiro Yamamoto
★★★★★
2 weeks ago
I got a glass replacement. Staffs were friendly, and helpful, then the job was completed without any problem.
They have a coffee machine and a waiting room, so I could wait comfortably.
Novus will be my first choice whenever I need auto … More glass specialist. -
Tony Johnson
★★★★★
2 months ago
What was immediately impressive was the organisation that went on before the car was booked in, it meant everything was ready to go when I arrived. There was a minor complication when they discovered an issue that needed attention before … More the windscreen could be replaced but they recommended the right people to do it and it was sorted very quickly. A really friendly , efficient bunch and I would have no problem recommending them.
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Scott Dugdale
★★★★★
4 months ago
My insurance company booked me into a Novus further away without me releasing but the North Shore branch here were very helpful and managed to fit me in right away. Fast, friendly, professional service with a hot drink and a comfortable … More waiting room. Choice!
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Lois Kay
★★★★★
2 months ago
I recently required a full windscreen replacement and throughout the process Novus North Shore were helpful and very efficient. The job involved a recalibration due to cameras etc and they completed everything admirably. Everyone I dealt … More with were really on the ball including the wonderful woman in the office who was on top of everything. Thank you.
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Therese Manning-Cook
★★★★★
4 months ago
Absolutely fabulous! These guys are rock stars. Called in needing glass for a wing mirror. POW! Done within 25 mins (checked, removed, cut, fitted). Polite, helpful and efficient.
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Mike Hilt
★★★★★
a month ago
Outstanding, prompt and friendly.
Amazing service thank you. -
Paddy Lewis
★★★★★
6 months ago
Outstanding service. New windscreen fitted in 2 hours with no problems. Highly recommended
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Julia O'regan
★★★★★
4 years ago
Awesome experience! They had amazing customer service and really went out of their way for me, very professional and had me sorted out so quickly! The lady I delt with was especially amazing. Thanks guys will definitely be back when needed … More 🙂
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jacinta sloane
★★★★★
2 years ago
Really happy with the service. Very flexible and did a good job too. Windscreen replaced and then car dropped off to partners workplace. Easy peasy
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Raewyn Patton
★★★★★
3 years ago
Very friendly and helpful team. Always ready to offer best possible service.
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Helen Cooper
★★★★★
2 months ago
I have to say that I received amazing service with novus. A duck hit my windscreen on the way to work. Novus calmly dealt with me and advised what needed to be done. They even lent me one of their personal cars so I could still go to … More work. They were great. Highly recommend them.
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Madonna Wray
★★★★★
5 years ago
Took our motorhome here and window fixed promptly. Having hardened glass took 10 working day but very good job.
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Rob Roos
★★★★★
3 years ago
Good customer care and well looked after your car I recommend this to anyone who has a broken window very helpful team well done people
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loic IMBERT
★★★★★
2 months ago
Really nice people, they help me fix a scratch on my rental car. It was quick and well done ! Thank you !
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Anna Koenig
★★★★★
4 months ago
Great service, prompt and efficient. Complete accurate quoting
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Carmen Andrews
★★★★★
3 months ago
Great service, great job on window replacement..
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val morton
★★★★★
a year ago
Best Customer Service & Workmanship
we have come across in years.
We needed chassis repairs on our caravan & a windscreen repair on the Ute Dave & his team were really professional We had some major drama with Novus Head Office … More but the Team at Balclutha Panel were outstanding, supportive etc
Highly recommended. -
Jordan Hill
★★★★★
7 months ago
Absolutely great job fixing my outlander very efficient and well done job so happy
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Rod Chellew
★★★★★
3 months ago
Super ffast friendly well organised windscreen replacement excellent quality workmanship thank you.
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Debbie Carter
★★★★★
a month ago
Great service. Friendly staff.
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Michael Dougherty
★★★★★
4 months ago
Pretty bloody good service. No hassle, no mucking around and made a great job. I didn't even have to contact insurance company. They did it all for me.
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Hellen McGregor
★★★★★
4 months ago
Novus Ashburton cannot do enough to make your mishap less drama. Always friendly, always professional and always prompt. Definitely our 'go to' every repair.
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Jake Preston-Marshall
★★★★★
6 months ago
Excellent service - friendly and professional, and they were able to repair a stone chip straight away, doing a great job of it.
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Sharlene Orme
★★★★★
5 months ago
Got new window screen fast efficient good value
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Michelle Thackwell
★★★★★
2 weeks ago
Best all round Services. Went in with a stone chip in the windscreen of my Fiat Ducato campervan.In 35mins they had sorted out my insaurance company and repaired the chip and return my car to me. Many thanks to the crew at Novus
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Carol Ryan
★★★★★
a month ago
I can't praise them enough.They replied promptly, came to my home the next day and Brent was great, friendly and efficient . Very happy with the service and cost . Thankyou Novus 🤗
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gavin taylor
★★★★★
a month ago
Really impressed with the service from Brent on my SV6.. thanks team, great service from the Lady on the phone, to the man out in the field..keep up the good work..will be back for sure!!!
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Grand Vitara
★★★★★
4 weeks ago
fantastic they do a really great job..
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Malcolm Lowrey
★★★★★
a month ago
Friendliest bunch of glass folk I've ever encountered.
Good service and one of those places you enjoy visiting. -
Cathleen Lewis
★★★★★
10 months ago
Despite the heavy bookings Novus Rangiora are currently experiencing, the admin staff I spoke to were extremely helpful and excellent with the communication. My car was returned in good time, and immaculate inside after the windscreen replacement. … More
Many thanks,
Cate Lewis -
Chan Kang
★★★★★
11 months ago
From booking to handover key, the service was superb. Staff were kind and considerate and really care for customers. Especially, express my big thanks to Tom. You did "Mission Impossible".
Glass matters, definitely NOVUS N.Canterbury! … More -
Jeff Hern
★★★★★
7 months ago
Just the best service. Team was great. Handed everything. 😁
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Petra Riddell
★★★★★
3 months ago
Kevin did a great job and had great customer service. We were traveling around and got a chip, he replaced our windscreen in a way that suited our travel needs well. He was easy to communicate with. Kevin was so friendly and understanding. … More He also did a great job with the windscreen. A great person to do business with. Thanks heaps
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Andrew Hanley
★★★★★
3 months ago
Last minute chipped windscreen on my Motorhome. I had just disembarked the ferry en route to the west coast. He took pity on me and squeezed my repair in there and then.
"Fast and Qualified" just like it says on his website. … More Helluva nice guy too. -
Trevor Cozens
★★★★★
8 months ago
Got a hit on my windshield by a stone, on the way to blenheim Friday morning. Kevin fixed it early afternoon. Great job and prompt service.
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Wendy Neame
★★★★★
a year ago
We called in to see Kevin as we had unfortunately got a broken windscreen on the start of a road trip to Auckland. He phoned the Auckland branch of Novus and made a booking for us to get the windscreen replaced as soon as we got there. … More He also gave us some window film to ensure that the cracks didn’t get any worse and enabled us to get on our way. Top bloke, Top service. Happy to recommend.
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Hannah Ellis
★★★★★
a year ago
Absolute legend! I wish I could give more than 5 stars. Kevin handled my windscreen replacement with such patience and kindness despite it being a slightly more problematic job than anticipated, his service was outstanding. Best in the … More region, you'd be silly to go anywhere else!
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Matthieu Michaud
★★★★★
a month ago
Perfect experience for an emergency windscreen replacement. Had stock, repaired very quickly, top notch customer relationship. Excellent work, highly recommended!
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Gert Verhoog
★★★★★
2 months ago
They deliver quality work and the customer service is top-notch. Great and friendly communication. I hope I don't smash another windscreen anytime soon, but if I do, I'll take it here!
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Sylvia Reynolds
★★★★★
3 months ago
The staff made the whole process of getting the windscreen replaced very easy and stress-free. I was kept informed of appointment changes and on the day was welcomed by a friendly and efficient office manager. Highly recommend.
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Vision Media
★★★★★
5 months ago
Top service, lighting fast and at a very fair price.
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Natalie Darkins
★★★★★
a month ago
Lovely people to deal with. Excellent service. Replaced my car windscreen, same day, without a fuss.
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Jade Gerrard
★★★★★
a month ago
The team at Novus Glass were awesome from the start! I had someone check my windscreen, let me know what needed to be done and booked in for an appointment within 10 minutes.
The job was done professionally and the guy at the reception … More is awesome!
Thanks team, highly recommend. -
Zac Cummings
★★★★★
4 weeks ago
Best auto glass team in Wellington. Great communication, awesome team and top teir service. Cannot recommend them enough. Job was carried out quickly and to an extremely high standard.
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Bruce Johnson
★★★★★
a year ago
I can't rate this team highly enough. Ute broken into Monday, contacted Matt Tues morning, drivers window replaced Wed. Fantastic friendly fast service. The best Novus team I have dealt with in both Auckland and Wellington. Don't … More bother going anywhere else!
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Ali Almozani
★★★★★
2 months ago
Top quality service. The staff are super friendly, super helpful. Im really glad to have found them. I highly recommend them to anyone looking to get some Auto Glass repairs.
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Joy Rodrigues
★★★★★
6 months ago
Matt and team are just awesome.
Their service was excellent and they were very quick.
My car glass was broken into early in the morning, I waited for Novus to open at 8am.
Gave them a call, I got the quote for the repairs.
9am -car was … More handed over to them, 11:30am -got a message that the car is ready
11:31am- I'm a happy customer
Very friendly environment.
Kudos to you all!
Highly recommend! -
Chris Shorrock
★★★★★
3 months ago
We were travelling through the area and our car got broken into. These guys were super helpful and did a quick repair to make our window watertight right away for us. Nowhere else would help us before the weekend. Highly recommended.
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K B
★★★★★
a month ago
Shower door need a major adjustment. Once we had the address sorted they came and did a great job. Totally recommend.
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Dan Hickson
★★★★★
2 months ago
Had a windscreen replaced through AA Insurance, communication and service has been good right through the process, and a quick turn around once the vehicle was dropped off.
Top marks lads -
Gary Esler
★★★★★
a month ago
My windscreen had a big crack in it ... popped into Novus and it was all organised once the insurance company was informed. Quick service and a quality job. Well done team Novus Masterton.
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Mitch Turnbull
★★★★★
4 months ago
These guys are Awesome at what they do. Got a chip on my window heading up to Palmy that on the way back turned into a crack so was a new windscreen. Made a claim through glass cover and these guys sorted so quickly. Would definitely recommend … More and their new workshop is nice. Will be using them for all my vehicle glass needs from here. Highly Recommend!
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Antonio Hieber
★★★★★
4 months ago
Great service and very quick especially for the week before Xmas.
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phil Jones
★★★★★
a month ago
Swift service n great n friendly staff 🤗
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Catherine Haxell
★★★★★
2 months ago
Novus Levin always so helpful and friendly
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Pauline West
★★★★★
a year ago
Stone damage on our way from Wellington/ Auckland. Stopped in and this amazing team repaired / sorted Insurance/ calmed us down as though we would be held up by hours and had to get to Auckland urgently and it was in middle of a major storm … More . Fantastic service by both the young lady at the service desk to the young lad who did his magic in fixing the chip . Awesome team work - thank you Pauline and Allan West
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Karlena Haeata
★★★★★
a year ago
Good clear and helpful communication over the phone, fast and easy WINZ quotes emailed straight to you. Onsite, receptionist, Customer service excellent. Online website easy to follow.
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Kim Thorpe
★★★★★
3 months ago
Great customer service.fFriendlly.Great atmosphere.II was pleased with my new front window replacement.Thank you Novus Glass.
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Mathew Johnston
★★★★★
4 months ago
Fast friendly service, car was ready much earlier then expected.
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John Ward
★★★★★
7 months ago
Definitely better than all the rest.. excellent customer service.. excellent work.. excellent prices don't bother going anywhere else
😁👍 -
peter ellott
★★★★★
7 months ago
Total professionals! On the road in our campervan out of Taupo and Crack! A call to the team and we were penciled in straight away for the following day. Popped in for them to confirm everything and back the next arvo for a fitting. A call … More to us in advance of the vehicle being ready so we knew when to pick it up...what more could we ask for?? A pleasure doing business with them. Thank you Team!
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Kiki Dahms
★★★★★
2 months ago
Quick and kind service. We got a nick in our windshield that was starting the spread. The wonderful staff at NOVUS glass squeeze us in to a busy day and back on the road in no time! Amazing customer service and reasonable price. Would 100% … More recommend. Thank you.
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Susan Wyatt
★★★★★
a year ago
Brilliant, couldn't ask for better service, they were really helpful
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Tee Mouts
★★★★★
2 years ago
Mike and the guys at Novus are awesome. He had to source a front windscreen from out of town and replaced it within of 3 days of order.
Fast, friendly and efficient. -
Lisa Tamihana
★★★★★
a year ago
Awesome team!!! Super friendly and they prioritize their customers.
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aKiwiJoKeR
★★★★★
a year ago
Great team and community minded they helped us out at the Dannevirke Regent Cinema
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Rachel Johnson
★★★★★
6 months ago
We had a photo we took put onto a splashback through Elite Glass CHB. Not only was it a smooth and straight forward process, but the installation was seamless. They do our cat/dog doors, window repairs and windscreen repairs. An asset to … More CHB. Highly recommended 👌
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John Gill
★★★★★
a year ago
Excellent service,fitted our job in same day fixed chip in windscreen that Smith and smith in Hastings said could not be done glad we got people who new their job , top marks guys
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Michelle Annand
★★★★★
a year ago
Fantastic service. Went out of their way to accommodate me. Fantastic service. I'm a very happy customer
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Bevan Jack
★★★★★
3 years ago
I had the front window in my caravan break just out of town in the middle of our holiday. Covi insurance told us to go to Barry Deans and they were great. Evan though it was later in the afternoon, they all jumped in and got a new window … More fitted and helped with cleaning up the glass (all over the beds) We were very appreciative that they did it straight away as it would have been a cold night with no window and we carried on for a great holiday - Thanks heaps guys
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Mike T
★★★★★
4 months ago
Great experience. They helped me out when they absolutely didn't need to. Highest levels of integrity.
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Marnix Denys
★★★★★
a year ago
Great service! A very nice staff that helped us immediately and very thoroughly. And all at reasonable price. Definitely recommend!
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Matthew Watson
★★★★★
a year ago
In the past week I have had two cars in to Novus. One for a replacement and one for a repair. The service was excellent. Great communication, finished at the time agreed. The window replacement involved recalibrating the rain sensor and … More lane assist, this was completed correctly.
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Janie Revell
★★★★★
4 years ago
These guys are BRILLIANT! I rang today at 11am and Karl was on the job by 12 pm! Great communication, replaced the window well and then went out of his way to take my cash payment and return with change! I really appreciated that and your … More friendly service! Great price, quote and payment directions clearly stated before the job started to check I wanted to proceed. Will definitely use this company again.
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Steph
★★★★★
3 months ago
Went into Novus Hastings last thing on a rainy Friday afternoon with a broken driver's window that couldn't be wound up. Novus was incredibly helpful, efficient, knowledgeable and fixed my window within 20 minutes, even cleaning … More it too! I really appreciate the friendly service and would recommend their service to others too.
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Trina Lynn Craig
★★★★★
a month ago
I actually wasn't here for myself but I was here helping out a friend. She got her back windscreen done nd I gotta say they did an EXCELLENT job. The whole thing had to be replaced nd it was TOP NOTCH! I will DEFINITELY come here if … More I ever need my Windscreen done for 2 reasons.... #1 bcos of the GR8 work they did on the friends car nd #2 Bcos they have THE GREATEST Business SLOGAN EVER! Lolz
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Russell Paget
★★★★★
3 months ago
What a great service the lad sorted out a chip easy was friendly very polite explaining what he was doing during the repair
Can't fault the service -
Tamara Pawson
★★★★★
3 months ago
Great local business. The team know what they are doing. They are busy, but never too busy to help.
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Corrie Scheepers
★★★★★
a year ago
Great service, I was on the road 4 hours later. Friendly staff.
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Sam Walker
★★★★★
3 years ago
Great job Novus,good customer service,reliable staff.
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Moki Raroa
★★★★★
a year ago
Great service. Came up the Coast to Hicks Bay to replace windscreen. Friendly guy who completed the work quickly and did a good job. Highly recommend them
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AJ Ormond
★★★★★
a year ago
Awesome team of people, easy to deal with, and fast. Dropped two vehicles in early morning, they were finished in a 3hours. And one vehicle needed to be delivered to another address in gisborne. They were most obliging and helpful.
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Lynette Clarke
★★★★★
3 years ago
Booked in day before. Looked at by Tayla who said she would do it tomorrow. Dropped vehicle off at 9am and picked up three quarters of an hour later.
Great job. Vehicale left spotless. Could hardly see the chips. All done through my insurance … More company.
Great service by receptionists and all involved. -
Tony Welch
★★★★★
a week ago
What a pleasure to deal with. Not only on time but delivered product before due date. Staff went above and beyond expectations.
Thank you so much. -
Jamie Novak
★★★★★
4 months ago
Best place to get your glass done!
I was blown away at how cheap too, paid 60% of what I was expecting. My car was treated with respect which is important! You'd be suprised how many places if you have a sports car take it for a spin … More and do minor damages which all adds up -
Marco Van Den Brink
★★★★★
4 months ago
Great service all round. Friendly and helpful staff. Got my front windscreen replaced with no hassles.
Cheers team -
Russell Bell
★★★★★
2 weeks ago
Replaced my windscreen and promptly let me know when vehicle was ready to be picked up.
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Jane Donovan
★★★★★
2 months ago
Thinks ahead. Great help, Barry. Thanks. 25/1/24 Another great result from Wairoa Autobodies. New windscreen was the job. Extras-reattached Aqua's front mudguard. Detached remaining noisy piece of splashguard under front of car. Thanks, … More guys.👍🏻😁
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nineveha
★★★★★
4 years ago
I didn't end up using their service because Wairoa was not kitted out to do the calibration I needed to be safe. Barry was really helpful and informative and he put me onto someone that could help even transferring my claim to the … More other shop. If you want good service and a great person to chat with go here
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Jasminum Azoricum
★★★★★
6 years ago
Really friendly and helpful staff, absolutely fair prices! Car is finally fixed now so no need to come back but I highly recommend this garage to everyone in need!
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Els De Man
★★★★★
3 years ago
Helped us out when we were in a real pickle. Very nice to deal with. Thanks Barry.
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Andrew Cutler
★★★★★
5 years ago
Barry went way above and beyond when I broke down and then came up with the best solution to get me on my way, instead of stuffing around with rental cars and trying to get my vehicle back home.
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Greg Mather
★★★★★
3 months ago
Sunday before Xmas and he took my call looked at the camper and diagnosed the problem.
Legend!!! -
Lubna Syed
★★★★★
a year ago
We were travelling from Auckland going towards Picton to catch the ferry. Due to potholes on the way, had tires issues and Willy (guess that was the name) was extremely helpful, understanding and supportive. We were denied by 3 others mechanics … More around without even looking at the problem. Willy couldn't help resolve but at least made the tires work for short distance. Genuine, honest and helpful. We need more people like him.
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jax kereopa
★★★★★
a year ago
Travelling from Hamilton to Levin, my power steering gave out, car overheated, forcing me to sleep in Taihape overnight (in my car). The next morning, I rang round all the mechanics, all were fully booked, Bell's Diesel, was the 4th … More on my list and fully booked, but did offer to look at my car.
I told them I was on my way to Levin, as my daughter was sick and needed some help. Tho they were super busy they managed to juggle things around to SQUEEZE my car in, on their afternoon schedule.
The serpentine belt had come off, partly because a bearing had seized, and no replacement belts anywhere in town.
BELL'S DIESEL guys, were so awesome, they literally saved the day!!!
I thank you and my daughter thanks you all so very much for your kindness.
I highly recommend
AAA +++ -
Jo Brightwell
★★★★★
a year ago
Awesome service. Staff are friendly and efficient
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Willy Hudson
★★★★★
3 years ago
Wow awesome service. Helped us with a new rear window . Thanks
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Shannon
★★★★★
4 months ago
Absolutely amazing service. We arrived without notice with an issue with our door not closing, and were back on the road within a couple of hours. After previously visiting 3 other shops in the area and told that nothing could be done instantly, … More we were thrilled when they were happy to take a look straight away. So friendly and helpful. Thank you!
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Jemima Carpenter
★★★★★
4 months ago
Scotty is a legend! He assessed the issue straight away and fixed our car door quickly. A very friendly and professional team.
Thank you for allowing us to continue our travels 🙂 -
sam waite
★★★★★
2 years ago
Had something come off a truck and go through my windscreen. The team from Novus were extremely helpful in removing all the glass from the car and covering the missing windscreen with temporary plastic to get back to Palmerston North. They … More even found me a replacement screen close to home. 10/10 service, highly recommend
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Kerry Waters
★★★★★
2 months ago
These guys went out of their way to get my job down even after a real unfortunate fire caused them to be a man down
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Hamada Eleleimy
★★★★★
a year ago
Had one of those tiny chips in the windshield in my line of vision so the whole thing had to be changed. The replacement process was seamless and the quality of the new glass was really good. This happened during covid which made things … More a bit tricky but the team managed really well.
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Andrea Auburn
★★★★★
4 months ago
The loveliest people ever and a quick, efficient repair. When I called, Tracey offered to stay late to wait for me to get there from work. While I was having my windscreen repaired, she and her kind colleague helped with some other issues … More with my car free of charge, and even helped reunite me with a lost headphone that I'd managed to drop there! Super lovely team and great service. Thank you!
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Paul Webber
★★★★★
a month ago
Great helpful friendly staff and speedy service. 5 🌟
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T-hor
★★★★★
5 years ago
10/10, awesome quick service! Everyone there had an awesome attitude, super easy to deal with, and they got the job done quick and did a good job at that! Gary’s also a legend, good at what he does! Highly recommend these guys!
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Christine Smith
★★★★★
2 years ago
Brett was awesome to deal with. Didnt have to wait long. AA++ THANKS
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Craig Mounsey
★★★★★
7 months ago
Just great! Needed new windshield for my sons Surf. There were a few issues with some unexpected rust in the frame, the staff were great, putting the customer first. Reviewing and adapting their processes to the situation, what could have … More been a costly and time consuming fix was managed and the team got the job done and me on my way as quickly as possible. Also a big shout out to the reception staff who kindly dropped me off in the town center for a haircut while I waited (and picked me up afterwards). Service plus!
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Thaveen Attanayaka
★★★★★
a month ago
Did a great job replacing my Windscreen.. got a really early appointment date.. friendly staff.
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JJJ Dynamo
★★★★★
a month ago
Absolutely outstanding service, extremely knowledgeable, caring and professional friendly staff, thank you
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Joel Kang
★★★★★
6 months ago
Sharon (if I get the name right) was very helpful. She is absolute superstar 🤩 I would highly recommend.
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Christine Gardiner
★★★★★
5 months ago
I cannot say enough about Kevin and his team! Craig did a brilliant job installing our custom insect screens. From an easy measure and qoute, to colour matching and installation. We have a 10 metre tiny home with bilateral French doors … More and bifold kitchen window. We had an awful time last summer with the heat and midgies! I was not going to suffer through that Greek Tragedy again. We got the slide across pleated screens, they are sturdy and look fabulous. The other windows all got the pull down style. The housing is almost undectable and the screens actually take up very little space. Unless you look closely you cannot even tell we have put them in. I would highly recommend Kevin and his team for security doors and window solutions. Definitely the A Team =)
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Kerrin Parker
★★★★★
3 months ago
Great service, helpful, sorted car window ++
Thanks Kevin and team. -
Chris & Karen
★★★★★
a year ago
Excellent service. I had a new windscreen fitted today. I had accidentally booked it in with Te Awamutu Novus thinking it was King Country Glass in Taumarunui. King Country Glass were lovely, they had a windscreen in stock and did the … More job for me even without a booking. Excellent service. Thank you and Merry Christmas.
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Sharon Vandenbos
★★★★★
3 years ago
We had these wonderful people do a window replacement on two driveway windows from 1930s into new aluminium double glazed ones. The two guys that came round were absolutely awesome so nice and really went out of their way . They even … More undercoated our bottom frame to make it look great. It was a very hot day awesome king country glass Taumarunui. THANK YOU SO VERY MUCH.
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Wang Xu
★★★★★
a year ago
Great local company, really good service, quality workmanship and reasonably priced.
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KINGGAMER KING
★★★★★
3 months ago
Excellent customer service. Very fast efficient. Did a great job . Was simple and easy no fuss, will always use this business when needed.
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lynne Cook
★★★★★
2 weeks ago
Great firm absolutely helpful people got us sorted and back on the road. Thx you two
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mark bell
★★★★★
3 months ago
Cool team very friendly and gave me all the information with the choices.. will go back great JOB!
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V & M Partnership
★★★★★
4 months ago
The Novus team were able to replace my windscreen within 24hours in the week leading up to Xmas. Awesome service
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Mark McCallum-Unwin
★★★★★
a month ago
So helpful and friendly! Made the process of chip repair really easy.
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vaughn t
★★★★★
3 months ago
Great service. Prompt and job well done. Recommend for any glass work
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Pauly B
★★★★★
2 months ago
Had a problem with my glass, totally sorted and with lovely customer service, highly recommended
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Jason Ioasa
★★★★★
5 months ago
Great place to go to in regards to anything in regards to glass and they are very helpful.
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Guiana Small Island
★★★★★
5 months ago
Repaired a stone chip really fast. Happy with the result and saved on a new windscreen.
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Kuini
★★★★★
3 months ago
Posting on behalf of my parents-big thumbs up to these guys who did our windows today down lingfield, did everything fast and efficiently and cleaned up too, highly recommend them, job well done Gateway Glass Tokoroa, give these guys a … More well deserved pat on the back!
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Mr Armitage
★★★★★
4 months ago
Replaced my rear window and as a bonus gave it a vacuum and removed all broken glass that was sitting in the boot top job by these guys at a competitive price
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Lyndsay Jane
★★★★★
a month ago
Great service thank you so much
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Cheryll Robinson
★★★★★
2 months ago
Friendly informative. Great service.
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Gateway Glass Tokoroa
★★★★★
3 months ago
Gateway Glass Tokoroa is no longer affiliated with Novus as of 8 December 2023.
All reviews prior to this date pertain to Gateway Glass Tokoroa. -
Von Moore
★★★★★
a week ago
Wonderful people to deal with.
Easy to get to with good parking.
Very fast turn around for our trucks and my Ssangyong.
Extremely competitive pricing.
I dropped my car off for a new windscreen first thing this morning. Barely got back to … More work when I got the message to say my new windscreen had been fitted. Impressive....
When I got into my car...... Wow it even had a valet done... Even more impressed.
I unreservedly recommend Mt. Maunganui Novus Glass as a business that I trust with our private and commercial vehicles.
Thank you for helping me at short notice and on the day before a long weekend. -
Seonie and Brad
★★★★★
a year ago
Pretty sure I’ve posted feedback for these cats before, but ok, since u asked….
10/10
Again.
Great service, Les even opened the door for me.
I don’t go to SnS anymore, not when u can talk to a real person at the branch, they do good … More work, rinse & repeat -
Alex Shepherd
★★★★★
5 months ago
Stacey is especially friendly, efficient, and helpful. You can trust these people to sort things out quickly and easily.
Notify your insurer first - ask to use Novus - and then you’ll get a call from Stacey to arrange a time (in my case, … More within the hour) - the location in industrial Mt Maunganui off Hull Rd is fairly easy to get into, and service when you get there is prompt and efficient. Highly recommended -
Lauren Brackley
★★★★★
a month ago
Kim fixed 3 chips in my windscreen today and was such a friendly guy, very lovely service & I’d highly recommend!
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Hqm
★★★★★
a year ago
Had to come here under insurance as the windscreen was a full replacement and wow........ Absolutely the best most hassle free service I've ever come across and so happy with the quality and standards these guys use, dropped it off … More in the morning and great communication when the car was ready to pick up. I will Absolutely come here for any future repairs/replacements
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J Cullen
★★★★★
5 months ago
Great fast service with very helpful staff. Easy to book and quick to get in and fixed.
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Tessa Curmi
★★★★★
a year ago
Great service and great advice. Traveling in RV and gave us ture and upfront advice on the cracked windscreen. So we continued on our way until we get home and deal with it there.
Thanks again for your time and advice -
John Bullock
★★★★★
a month ago
Went there 7th February 2024 to get 2 small chips repaired for my sons car.
Luckily didn't have to book .
Jackie was on and her customer service and service to fixing this was brilliant.
Great overall service 👍
Thank you Jackie
⭐⭐⭐⭐⭐ … More
Have updated to 5 stars ... sorry must have hit the wrong stars... 👍 -
Jamie Chunn
★★★★★
a month ago
Always wonderful and friendly service, a great team.
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Albie Newton
★★★★★
a month ago
Professional and good service. Highly recommend. Second time going to Novus Te Awamutu. 1st time crack repair and second time replacement.
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Donna Powell
★★★★★
a month ago
Great speedy service and super friendly. Highly recommend.
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Peter Spence
★★★★★
a month ago
Excellent service - great repair - will continue using and recommending when required AAA+++
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Kevin Hall
★★★★★
4 months ago
Novus Glass have picked the right guys for their Cambridge business. Excellent service and really helpful. Josh and Gavin are top blokes and I thoroughly recommend them. These guys not only want your business they deserve it because you … More will get a fantastic customer experience! Thanks
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Rodger Hollins
★★★★★
3 months ago
Had my son’s windscreen replaced this morning. Speedy service, very neat job….excellent customer service. Well done chaps!!!!
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Shelly Cate
★★★★★
2 months ago
Awesome team. Fast, friendly, accommodating and professional. Very happy with their help and service. Will only use them for replacements going forward.
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Colin Pauling
★★★★★
a month ago
Road works stones cracked my new Ranger Wildtrack windscreen, took in to Novus Cambridge, fixed in one and one half hours, did all insurance stuff and left the windscreen neat tidy and clean. Also re-calibrated everything. Wonderful Service. … More Lake Karapiro Lodge, ColinPauling
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outofourtrees
★★★★★
a month ago
Great service, prompt communication. Good to see there is a decent glass replacement company in Cambridge
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Pam Smith
★★★★★
3 months ago
What great service I received when I needed my windscreen replaced. From the first interaction on the phone, to the office staff and the young man on the floor. Really courteous and helpful. Great work team!
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heather law
★★★★★
5 months ago
Great service. We arrived with a large chip in the windscreen of our motorhome. 30 minutes later we were back on the road. We'll done team you have changed my opinion of Novus glass. Great work team
Thank you
Gordon and Heather -
Fiona Goodin
★★★★★
5 months ago
Great hassle free service, very organised and good communication throughout the process. Left the dash and windscreen sparkling clean. I would definitely recommend.
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Karina Thorburn
★★★★★
3 months ago
Cracked windscreen.
Fast replacement
Positive happy team environment
Very happy with finished results
Car was ready for pick up, well before estimated time
Thank you Novus Whangarei 🙂 -
Brett Patchett
★★★★★
2 months ago
I went to Novus having rejected a Hamilton quote of $130 to repair a fresh windscreen chip. For $90 they came to my place 30km away - turning up right on time - & repaired the chip invisibly. Great value, great service.
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Camilo Ponce Mayer
★★★★★
a month ago
Great service, very friendly staff
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Kylie Chase
★★★★★
4 months ago
Fantastic service, staff were very helpful.
Thanks heaps!! -
Shaun Beswick
★★★★★
a year ago
Fantastic experience, fast, quick, and great service.
I had a smashed vent window and Andrew sourced one for me within a few hours.
Chase was great to deal with, done within an hour, would highly recommend these guys and would go to them … More again!
Cheers Team -
Selena Raad
★★★★★
a month ago
Absolutely love NOVUS Pukekohe (specially the ladies at the front). Have gone to them twice I believe for different fixes and both times they have been exceptional. Most recent fix had a few setbacks and I felt annoying constantly calling … More them and asking if the window had arrived but they assured me I wasn’t being annoying and they were always happy to help the best they could. Eventually the window came and they got the job done in about 15 minutes (was only a quarter window) and a job well done. They sent me off with an apology and some gummy bears despite the wait not being their fault. Highly recommend and will always choose them over anyone else.
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Steps Steptoe
★★★★★
3 weeks ago
2 windscreen in couple months. 4th windscreen for household since Dec. (state highway repairs) Ring they sort the insurance.. Book in.. And ready tp pick up on time with txt confirmation.
Very friendly and busy staff. -
Lilian Zhou
★★★★★
7 months ago
Excellent service! Professional and efficient. I rang 9am this morning, got a check at 10am, fixed up by 11am, all done. Amazing! No need weeks of waiting for an appointment. Nice and warm team, very helpful. Highly recommended 👍
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Kit J
★★★★★
a year ago
I had given them my pride and joy to work on and their customer service, communication and work from all members was outstanding. The windscreen came out and there was rust underneath. Novus had it sent to their guy who repaired everything … More and had it back and windscreen in within 2 days. Hell of a job done. 100% recommend this business to anyone needing work done.
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Vicky Cheng
★★★★★
a month ago
I can’t thank the team enough for their professionalism and top-notch customer services. They communicate at every step - keeping me informed about the chip I wasn’t aware before and fixed it on the spot. When I picked up my car the broken … More glasses pieces and have already been cleaned (one less worry for me!) and the new glass they put on looks absolutely spotless with great workmanship - Novus has totally exceeded my expectations! Highly recommended A+++++
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suren ramkumar
★★★★★
4 months ago
I initially contacted another major windscreen repair company and they did not appear too switched on.
I'm glad to have contacted Novus in Wiri. Was impressed from the start. Spoke to Kim- who was super to deal with. Took my vehicle … More in- she already had the paperwork ready for my insurance company! Had the repair done right away.
Thank you Novus and Kim. I'm impressed with your focus on customer service and quality of work done. -
Em Dee
★★★★★
5 months ago
What an awesome customer service experience! The guys who fix the windows are so professional and so accomodating! They keep us updated and allow us to make the choices by providing us with options that will work for our vehicle!
My car … More got broken into, window was smashed on the passenger side and the frame was bent.
The team tried to straighten it as much as they could, which they didn’t have to, but helped out as much as they could.
It’s a very busy business, however they’re so friendly and welcoming and assist with our issues while we’re frantic about our windows being smashed or cracked!
Thank you team in Manukau! -
Jaslyn Di
★★★★★
3 months ago
Many thanks to Nicole and the Team at Novus New Lynn for replacing the windscreen of my car. They went above and beyond to accommodate my request and were also swift and proactive to resolve the issues encountered from the job.
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Kevin Smith
★★★★★
6 months ago
I just had a chip repair done by Kana at Novus New Lynn who was really helpful and friendly. The chip was 50/50 in regards to being able to be repaired so Kana talked me through that process. Kana did a great job and gave me a Novus guarantee … More certificate as the WOF people can fail a chip repair if they want to.
It was great o get such an amazing service. -
Todd Mesarich
★★★★★
4 months ago
We brought our camper in for a windscreen replacement. While the technician initially fell short with quality of work, the lady director swiftly and impressively managed the situation. She acted promptly, addressing our concerns and ensuring … More the necessary corrections were made. Despite the complexity of our camper, we were thoroughly impressed with her professionalism.
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James Sier
★★★★★
5 months ago
Easy booking through insurance, I received a call only half an hour after making my claim and was booked in for a few days after the incident. Work completed in a timely and professional manner with the smashed glass being completely cleaned … More from the car as well. Couldn’t fault them.
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Jeff Zeelie
★★★★★
4 months ago
Fantastic service and communication thank you Vanessa.
Highly recommended. I would recommend travelling to come see them.
Only took them ½ a day to do my windshield and calibrate the cameras.
I was unlucky enough to have my windshield … More broken and repaired by a Rosedale competitor earlier this year who took 3 days for the same job.
Love your work Novus !! -
Robyn Bonnington
★★★★★
7 months ago
I would like to commend Novus Silverdale and receptionists Kelly and Vanessa for the excellent service I received. After a car door window shattering on Friday afternoon a temporary cover was sorted within an hour and a booking for a full … More repair made for Wednesday. Well done team!
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C
★★★★★
4 months ago
Fantastic experience at Novus Warkworth. First had my windscreen replaced a few months back. Went in and the process was a breeze, all insurance communication taken care of by Novus and a quality repair completed only a few days later. … More Went in recently with a chip, which was happily taken care of there and then. The team stands out and are genuinely great at what they do, and how they treat their customers. Thanks again and have a great Christmas and New Year ahead. Charlie
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Johan Schnetler
★★★★★
5 months ago
Absolutely brilliant service. Fast, very good communication and done at one third of the price charged by BMW Continental Auckland.
Highly recommend. Well done guys! -
Renee Gunbie
★★★★★
3 months ago
This is the 3rd replacement glass by these guys, 1st time was 3 yrs ago at home was $100 cheaper than closest other quote, I have kept coming back because Service with a smile is always guaranteed and pricing is tops -thank you guys!
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Laura
★★★★★
5 months ago
You don't see customer service like this often. The turn around for our windscreen repair was beyond expectations. Friendly team who want to give the best seamless service. Thank you!
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Rebecca Lim
★★★★★
5 months ago
I have used Novus Glass Queenstown twice on 2 different occasions due to windscreen chips. The price is reasonable and the service is great from time of booking, arriving at the appointed time, to the windscreen of the car getting fixed. … More Everything went smoothly and the workmanship is top notched.
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maryann liddell
★★★★★
a year ago
Thanks so much Jonny, once again professional, friendly and efficient service! Thanks for keeping our clients on the road and dry!! Pacific Horizon Motorhomes
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Laura Moore
★★★★★
4 years ago
We deal with Novus through our business and Jonny and the team are a delight to deal with. Nothing is ever a hassle. Communication is great and the work is always carried out to a high standard and quickly. Highly recommend.
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Robert Wong
★★★★★
4 months ago
Cracked double glazed window replaced promptly
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Lee bishop
★★★★★
6 months ago
Fantastic service and staff highly recommended I wouldn't go anywhere else
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Ginelle de Villiers-Higgins
★★★★★
a year ago
Wow, so efficient! Contacted insurance and they gave me a case no. They called me to direct me to the nearest Novus glass location. I visited the location, they checked my windscreen's damage, booked me in for repair and completed … More job. Superb, thanks ladies! Happy to recommend your services.
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Caroline Kennedy
★★★★★
a year ago
First time I have used Novus Glass Napier. The service was excellent, super efficient, great communication. Hassle free from start to finish.
Would not hesitate to recommend. -
Peter Archer
★★★★★
2 years ago
Friendly and helpful advice when we popped in re a chip in the windscreen
- Michael Kotkamp ★★★★★ 2 years ago
- dion stoufis ★★★★★ 10 months ago
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John Andrew
★★★★★
a month ago
Excellent service. Rocked up with no appointment and they fixed the chip in my windscreen while I waited. Only took about 15 minutes in total. No hesitation at all recommended these guys. Top job.
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Al.Fresco Office
★★★★★
4 months ago
Top marks to Novus Nelson. I Had thought they were coming to our place to install the new windscreen, But I had forgotten that I was supposed to take it to them. But even though it wasnt their fault they put on some new wiper blades at … More no charge when they put in the new windscreen.
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Ali Akbar Mustafa Rafsanjani
★★★★★
2 months ago
Great service,friendly staff,prompt professional service
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ANGE
★★★★★
8 months ago
Thanks for the friendly, fast and efficient work, from the first phone call to the finished pick up. Multiple chips repaired and they handled the insurance for me!! Highly recommend! Thanks team 😁👍
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Gary Ivamy
★★★★★
6 months ago
Always quick and efficient service. Very good communication and very good at organising insurance jobs.
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Pat Burtenshaw
★★★★★
3 years ago
What a pleasure dealing with this firm. Job done while I waited and Diane is exceptional. Novus is lucky to have her. The other staff I saw were also very friendly. Would definitely use them again when needed. 👍
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A P
★★★★★
a year ago
Helpful team and mobile service. Repaired my cracked windshield in less than an hour. Also arranged with insurance for me for a seamless experience
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Jo Ivey
★★★★★
3 years ago
Excellent service. Friendly efficient office staff. Sorted the insurance. No problems whatsoever. Great job with the windscreen replacement done recently. Thanks Nathan
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Carl Swensson
★★★★★
a month ago
Very good excellent job booking was easy best place to get windowscreen fixed fair prices
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David Newman
★★★★★
a year ago
Friendly, efficient, professional. Great service. We have a large family and so weren't able to take advantage of the offered courtesy car, so we had to wait on site 😅 (should have planned ahead better as not really safe to walk anywhere … More with kids along the state highway.)
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Charlotte Hawthorne
★★★★★
4 months ago
Great job would definitely recommend using them
-
Pauline Southorn
★★★★★
3 years ago
The novus glass worker did a great job in replacing my windscreen. He was very thorough, and engaged in good conversation. I was very glad to watch the work being done. Very polite. Thank you.
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Annette Quinn
★★★★★
2 months ago
I was so thrilled with my experience at Novus Wigram who replaced my windscreen. The girls at the front desk were excellent. So friendly and cheerful and helpful. The replacement was done quickly and all communications were 11/10. I would … More certainly recommend this company. In this day and age it is a pleasure to deal with such an efficient company.
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Armando Centeno
★★★★★
5 months ago
Very responsible and respectful front desk staff keeping me informed on my glass replacement and a nice and clean lounge if you’re waiting for your car. Just needs some water dispenser to be placed in waiting room.
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Joshua Cargill
★★★★★
2 months ago
Super easy. Booked Chip Repair online with my Insurance company. Turned up, tech was available to do it right away. Waited 45 minutes and BOOM job done! Thanks guys!
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Amanda Tiago
★★★★★
3 months ago
What an incredible experience we had here at Novus Glass Christchurch West. Talk about going above and beyond, the customer service and service in general was exceptional and honest. Will definitely use in future and would recommend to … More anyone. Thanks again!
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Anthos Klox
★★★★★
5 months ago
My vehicle failed it's WOF due to a stone chip on the windscreen. I left a message on the Novus website just after 5pm to arrange a repair booking. Within 20 minutes I received a phone call. The next day the mobile repair guy came … More round my house to do his thing. I am immensely satisfied with the quality, price as well as time frame.
Thank you Jen & Steve, it is much appreciated. -
Tawera Clark
★★★★★
3 months ago
Very happy with the customer service from the first call,to when I dropped off my car(nice warm welcome from the reception ladies),when I collected and thank you so much for the tidy up of the glass from my back seat much appreciated!
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Tony Russell
★★★★★
3 months ago
Even know it took a while to repair windscreen they came out and updated me how long things were going. I wish more companies would take the time to keep you updated. You don’t mind waiting if they keep you updated
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Contessa Popata
★★★★★
7 months ago
I would just like to commend Novus Glass Wigram with their efficiency and customer service. Jen the receptionist was so kind, friendly & helpful & made this process so much easier for myself with getting things done. So thanks … More so much Jen you are amazing! ⭐️🙌😊Xx
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Andre Joubert
★★★★★
8 months ago
Thanks you guys for fantastic service. I dropped my car of yesterday afternoon about 3:20pm, so my windscreen can be changed the next day. An hour later I get a call to pick up my car. Fantastic service!!!! Thank you guys.
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Kobie Tweedie
★★★★★
9 months ago
Exceptional customer service, making the booking process super easy and timely. Staff were incredibly efficient and had a great level of care. Was delighted to be slotted in so quickly after a car window was smashed on my vehicle with … More a break in. Very fast turn-around, thorough and efficient on the day of repair too! Highly recommend! Will be spreading the word!
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Nathan Higgers
★★★★★
7 months ago
Great work guys, Booked me in the day after ringing, they came out to my house and did a fantastic job replacing my windscreen. Even went as far to carefully peel off and apply my personal sticker to the new windscreen. Top effort guys. … More
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Amy de Jong
★★★★★
8 months ago
Amazing to deal with, prompt with contacting with a quote, great customer service and arrived exactly when they said they would. The price was fixed no hidden costs, and outstandingly cheaper than other places in chch, and $100 cheaper … More than smith & smiths quote! Not an ideal situation after our car got broken into but the excellent service at Novus made it an easy fix!
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William Lassey
★★★★★
8 months ago
Hi team. I have just had my Hyundai JKG804 windscreen replaced at my property in Grange St. I would like to say your young gentleman Stanley was extremely professional and did an excellent job. So good to see a master at his work. Please … More pass on our thanks and gratitude to him. Well done young man.
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M
★★★★★
8 months ago
Exceptional service, friendly and very efficient.
Went to have 1 stone chip fixed and they found 3 more.
Took half an hour as explained when I called to make the appointment. -
M S
★★★★★
8 months ago
Exceptional service, friendly and very efficient.
Went to have 1 stone chip fixed and they found 3 more.
Took half an hour as explained when I called to make the appointment. -
Tiana Whitehead
★★★★★
11 months ago
Amazing service, so quick! Extremely please they ever vacuumed up all the broken glass! Fantastic team 🙂
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Lorraine Wilson
★★★★★
a year ago
I had left my car at Airpark Canterbury for a month as my ferry was cancelled. Rachel at Novus was really helpful and supportive at this stressful time. My car was booked in for a new windscreen the day of my flight back to Christchurch. … More The work was completed in a timely fashion and I was able to get to Picton.
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Simon Daniel
★★★★★
a year ago
I received outstanding customer service from everyone I interacted with at Novus Glass. It was great not having to deal with my insurance company, as Novus handled everything. When there was an issue with the installation of my new windscreen, … More it was like LV Martin’s well-known pledge to its customers: "If it's not right, we'll put it right and it's the putting right that counts."
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Jo Taylor
★★★★★
10 months ago
Brilliant service ,highly recommended. Awesome business
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yoyo 2wheels
★★★★★
10 months ago
Great service, quicker and cheaper than other places. Such a bonus coming to my house.
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Paul Weston
★★★★★
a year ago
Excellent service no messing around. Job done. I'll go there again if I get another chipped windscreen
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Hayley Fife
★★★★★
10 months ago
Excellent customer services had by all! Highly recommend to anyone
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Jacqui Manson
★★★★★
a year ago
I made contact with a few glass repairers after our rear windscreen was smashed on Christmas Day. It was Haley from Novus Glass who took the time to explain that the reason everyone was saying it likely couldn't be repaired til after … More 9.1.23 was because that was when the supplier for many glass businesses would reopen. She took the time to check and confirm they didn't have access to any replacements and then recommended another business that thankfully had one they could install. Many thanks Haley, you deserve a raise!
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Alison Brizzell
★★★★★
a year ago
The service was excellent... I totally recommend them. They were very helpful, kept me informed, Friendly and extremely competent staff 😃😃
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Grant Cardno
★★★★★
a year ago
I phoned in to book a nasty but small windshield crack, thinking it could take a while. Alex was at our site within 15 minutes. repair completed very professionally within another 30! Great personality and great service. A pleasure to complete … More a task in such good company. Well done Alex and Novus
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Lillian Li
★★★★★
a year ago
Recently had my windshield chip which went unnoticed for awhile till the cracks started to appear.
Phoned in Novus Penrose and the staff advised me to pop in to assess the damage, later they helped me identify that the damage was unrepairable. … More
Left my details and was told they would contact my insurer.
The next day I was informed I was booked in 3 days later and now have a new windscreen.
Pleasant experience and efficient friendly team, highly recommended! -
shengyu dong
★★★★★
a year ago
Thanks Novus, Ti at reception.
Professional and friendly team. Got my van done on a Saturday. So there is no downtime. Price is reasonable, got a quote and booking within ten minute. Will recommend to others. -
Elliot Gonzales
★★★★★
a year ago
We processed an AA claim through the Novus Penrose team and they were super responsive and quick to sort us out. We got a windshield replacement same day. Friendly staff made it surprisingly pain free. Thank you all!
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Chantelle Tukaokao
★★★★★
a year ago
I just had my windscreen and 2 passenger side windows repaired by Novus. The service was amazing!!!! The girls in the office kept following up with the claim and the gentleman that repaired my glass this morning was an absolute pleasure … More to deal with. Super friendly, efficient and he went above and beyond to clean and vacuum as much shattered glass from my vehicle. I am extremely impressed with Novus. This was my first experience due to my car being damaged when broken into but it won’t be my last! I highly recommend Novus to everyone!! Thank you so so much for the amazing service Novus ❤️
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Products
NOVUS Glass Cleaner
Introducing our foaming aerosol Glass Cleaner. Say goodbye to streaks, blurs, and rainbows – our specially formulated solution effortlessly cuts through dirt and grime on every glass surface, delivering a flawlessly clear result.
NOVUS Glass Wiper Blades
Where premium rubber meets Teflon for unbeatable durability and a streak-free journey. Engineered with reinforced curved steel, NOVUS Glass wipers guarantee a perfect fit and silent, effective all-weather performance.